Ratings, review volume, the themes guests repeat and the replies you give — read across your competitive set, so a trend is never just a number.
4.6/5 and rising — “location” and “service” mentioned positively
PRODUCT DATA SHOWN FOR DEMONSTRATION
Public review activity on the platforms that shape a booking decision, for you and for every competitor you track.
Ratings and review counts across Google, TripAdvisor and the OTAs, how they move over time, the themes guests repeat, and whether reviews get a public reply — yours and theirs.
A score alone says little. What counts is direction and cause: which theme is rising, on whom, and whether your set answers its guests more often than you do. That is what the comparison surfaces.
Themes are read from public review text — they point at a subject, not at a verdict. StayRival flags that soundproofing keeps coming back; whether it is one room, one season or one neighbour is yours to know.
Thirty days of movement across your set, with what is driving it.
PRODUCT INTERFACE · FICTIONAL DEMONSTRATION DATA
A review theme becomes an action: reply publicly, and say something before the next guest discovers it alone.
Four of your last twelve reviews mention noise between rooms, and none of them has a public reply.
Google, TripAdvisor and the main OTAs your set distributes on — the sources a traveller actually reads before booking.
Yes, to surface recurring themes and their trend, positive and negative. The themes are shown with how often they appear, never as a verdict on your property.
It can draft a reply. Publishing it stays yours — a public answer signed by your hotel should sound like your hotel.
Find out in 2 minutes. Free report — your Rival Score, your rank in your set and the gaps that explain it.